Complaint Policy

Effective Date: July 16, 2025

At eBurst Services Inc., we are committed to providing high-quality services and ensuring customer satisfaction. If you have any concerns, issues, or complaints regarding our services, processes, or interactions, we encourage you to contact us directly. This Complaints Policy outlines how we handle and resolve complaints.

1. Purpose

This policy aims to ensure that all complaints are addressed promptly, fairly, and effectively, maintaining our commitment to excellent customer service.

2. How to Submit a Complaint

You can submit a complaint via the following methods:

  • Email: Legal@websolver.net
  • Phone: (772) 356-0155
  • Mail:
    eBurst Services Inc.
    2054 Vista Parkway Emerald, Ste 400
    West Palm Beach, FL 33411

When submitting a complaint, please include:

  • Your contact details (name, email, phone number).
  • A detailed description of your concern or issue.
  • Any relevant supporting documentation or evidence.

3. Complaint Handling Process

  1. Acknowledgment:
    Upon receipt of your complaint, we will acknowledge receipt within 2 business days and provide an estimated timeline for resolution.
  2. Investigation:
    We will investigate the complaint thoroughly, which may include reviewing relevant information and speaking with involved parties.
  3. Response:
    We aim to resolve complaints within 10 business days. We will communicate our findings and any actions taken or proposed to you.
  4. Resolution:
    If the complaint is justified, we will take appropriate steps to resolve the issue, which may include rectification, compensation, or other corrective measures.

4. Escalation

If you are dissatisfied with our response or the issue remains unresolved, you may request to escalate your complaint to a senior manager or the designated complaints officer. You will be informed of the escalation process and contact details.

5. External Resolution

If your complaint remains unresolved after internal procedures, you have the right to seek external resolution through relevant regulatory bodies or consumer protection agencies, depending on your jurisdiction.

6. Confidentiality

All complaints will be treated with strict confidentiality. Only those involved in the investigation and resolution process will have access to the details.

7. Policy Review

This Complaints Policy will be reviewed periodically to ensure it remains effective and compliant with applicable laws.

8. Contact Us

For questions about this policy or to submit a complaint, please contact us at:

eBurst Services Inc.
Address: 2054 Vista Parkway Emerald, Ste 400, West Palm Beach, FL 33411
Phone: (772) 356-0155
Email: Legal@websolver.net

We are committed to addressing your concerns promptly and fairly.