1. Processing Time
- Orders are processed through ShipStation within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods & Delivery Times
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Note: Delivery times are estimates and may vary due to external factors.
3. Shipping Rates
- Standard Shipping: Free for orders over $50; otherwise, a flat rate of $5.
- Expedited Shipping: $15
- Overnight Shipping: $25
4. International Shipping
- Available to select countries. Rates and delivery times vary by destination.
- Customers are responsible for any customs fees or import duties.
5. Order Tracking
- Once your order is shipped via ShipStation, you will receive a confirmation email with a tracking number.
6. Address Changes
- Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.
7. Delayed or Lost Orders
- If your order is delayed or lost, please contact our customer service team for assistance.
8. Contact Information
- For questions or concerns about your order, please contact us at support@eburstservices.com or call 1-833-320-2025.
9. Policy Updates
- We reserve the right to update this policy at any time. Changes will be posted on our website.
Thank you for shopping with us! We use ShipStation to ensure your orders are handled efficiently and tracked accurately.