We appreciate the opportunity to provide professional consulting services to you. Our goal is to ensure your complete satisfaction. Please review our refund policy carefully to understand your rights and responsibilities regarding refunds.
1. Eligibility for Refunds
Refund requests will be considered under the following circumstances:
- Cancellation of Appointments:
- For cancellations made at least 48 hours prior to your scheduled appointment, a full refund will be provided.
- Cancellations made less than 48 hours in advance will incur a fee equal to 50% of the session price, with the remaining balance refunded.
- No-shows or same-day cancellations will not be eligible for a refund.
- Appointments with No Charge:
- Appointments offered free of charge that are canceled within 48 hours or resulted in no-shows will incur a default administrative charge of $50. No refunds apply as these appointments are initially offered without charge.
- Project-Based or Ongoing Consulting Services:
- If services are terminated by the client, a 30-day written notice is required.
- Refunds for prepaid fees will be calculated on a pro-rated basis, deducting fees for services already rendered and any incurred expenses.
- No refunds will be issued for completed phases or deliverables approved by the client.
- Workshops, Seminars, and Group Sessions:
- If registration is canceled at least 7 business days prior to the scheduled event, we will issue a full refund.
- Cancellations made less than 7 business days before the event incur a 50% cancellation fee; the remaining balance will be refunded.
- No refunds will be provided in case of no-show attendance.
2. How to Request a Refund
To initiate a refund request, please contact us:
- By Email: billing@websolver.net
- By Phone: 1-833-320-2025
Please provide the following information when requesting a refund:
- Your full name and contact information
- Invoice or transaction number
- Date and details of the service or session
- Reason for requesting the refund
We will review your request promptly and respond within 5 business days.
3. Refund Processing
- Approved refunds will be processed within 14 business days from the date of approval.
- Refunds will be issued through the original payment method used at the time of purchase.
- For refunds via credit/debit card, processing times may vary depending on your financial institution.
4. Chargebacks and Payment Disputes
- Chargebacks Will Not Be Accepted: Initiating a chargeback or payment dispute without first contacting us for resolution is considered a violation of our refund policy. Any attempt at a chargeback or unauthorized dispute will result in immediate suspension and permanent banning from receiving future services.
- Legal Action: We reserve the right to pursue legal action to recover any losses incurred due to wrongful chargebacks or payment disputes. Clients will be held responsible for any associated fees, including legal and administrative costs.
5. Exceptions and Special Circumstances
- We understand extenuating circumstances may arise. If you believe your situation warrants an exception to our refund policy, please contact us immediately to discuss your case. We will consider all reasonable requests on a case-by-case basis.
6. Non-refundable Services and Expenses
The following services and expenses are non-refundable:
- Completed consultations or sessions
- Approved deliverables or completed project phases
- Expenses incurred on behalf of the client (e.g., travel costs, materials purchased, third-party fees)
7. Disputes and Resolution
- If you have concerns or disputes regarding our refund decisions, please reach out directly, and we will make every effort to resolve the issue fairly and amicably.
8. Policy Updates
- We reserve the right to update or modify this refund policy at any time. All updates will be clearly posted on our website and communicated directly to existing clients.
Thank you for choosing our Business Consulting Services. We look forward to a successful partnership and appreciate your understanding of our Refund Policy.